Request & Exchange policy

Returns

All return requests must be approved in advance and accompanied by a Return Good Authorization (RGA) number. To request an RGA, please contact us directly.

• Time Limit: No returns will be accepted after one year from the original date of purchase.
• Condition: Returned items must be unused, in original packaging, and fully resaleable.
• Restocking Fees:
• Returns within 90 days may be subject to a restocking fee, based on the condition of the returned item.
• A 15% restocking fee applies to all returns made between 91 days and one year.
• Eligibility: Only products purchased directly from us are eligible for a refund. Proof of purchase is required.
• Shipping: Return shipping charges are the responsibility of the customer.

Exchanges

All exchange requests must be approved in advance and accompanied by a Return Goods Authorization (RGA) number. To request an RGA, please contact us directly.

• Time Limit: No exchanges will be accepted after one year from the original date of purchase.
• Condition: Items must be unused, in original packaging, and fully resaleable.
• Restocking Fees:
• Exchanges within 90 days may be subject to a restocking fee, based on the condition of the returned item.
• A 15% restocking fee applies to all exchanges made between 91 days and one year.
• Eligibility: Proof of purchase is required. If the product was purchased from a dealer, a copy of the dealer invoice must be provided.
• Shipping: Customers are responsible for all shipping costs related to exchanges.